Please see below our results for April 2025
Have your say to improve your care
Thinking about your GP practice overall, how was your experience of our service?121 responses
76.9% Very Good
20.7% Good
Neither Good nor Poor
0% Poor
0% Very Poor
We would like your feedback on the care or treatment we give you any time you visit your GP or have contact wiht the practice. It doesn't take long.
Put us to the test and tell us what is working and what we can improve. You can say what you think without giving your name and we will use the information to plan improvements to our services.
The NHS Friends and Family Test: www.nhs.uk/friendsandfamily
Please see below a few comments taken from March's feedback
Up to so far my appointment has always been good
Caring, pleasant, efficient, very reassuring
Prompt and very professional experience
Everything went smoothly, nurse very pleasant
Very nervous but at ease
In and out in no real time.
No problems, punctual & easy to make appointment. Nurse very pleasant
Informed in good time by practice of appointment with Doctor
All good no problems at all
Appointment on time
All staff helpful, friendly and professional
Was able to talk and get good advice
The electronic arrival system was functioning well and the appointment was carried out at the agreed time. The surgery nurse carrying out the procedure was friendly and efficient.
Polite friendly staff and on time
As always very good. Caring and friendly but still professional
As usual - first class! From Receptionists to Nurses we are treated with kindness and respect
Prompt friendly efficient staff
Polite professional staff. Mrs Bibby who dealt with me was very caring & gentle towards me & made me feel at ease.
Straight in and out no wating
Very helpful thank u
It was quickly they don’t waste time
After arriving late which is not like me at all, I apologised to the receptionist and ate a bit of humble pie and she was very understanding and I was seen within 5 minutes. Great service.
Was good
My appointment was carried out in a friendly, professional manner at the agreed time.
Everyone very helpful and pleasant
A clear explanation why I was there and very understanding.
The surgery staff were friendly and professional. The appointment was carried out at the agreed time.
Efficient, easy to make appointment. Nurse appointment very punctual.
Didnt have to wait long, efficient, friendly staff
Clean tidy and friendly staff
The doctor listened to what I was saying about what wrong with me, very perlite well spoken
Seen earlier than appointment, very friendly staff
Saw zara she's always very pleasant and very friendly
Again efficient welcoming and professional
Friendly efficient staff. Appointment carried out at the agreed time.
In and out in two minutes no fuss job done well
Dr was very helpful at my appointment. Actually listened to me
Very helpful explained what was happening no problems.
The nurse was very polite and friendly
Can not fault anyone who spoke with
Promt service
I saw the practice nurse for covid injection. I was seen before time. She was very professional and polite. Also I came in the previous week and saw doctor Wayne. Again very professional and very thorough. All thanks to the NHS.
On time very plesent
Because all who work at York Road Surgery are pleasant and helpful
Very friendly caring staff. I am waiting for a knee operation and in tremendous pain. The Reception Staff sorted it so that the nurse came out to my car to give my treatment to save me going into the Surgery. So grateful!
The healthcare practitioner was kind and patient.
receptionist give me appointment for next day
Lovely kind staff who are always able to give advice!
Appointment on time
Very friendly and excellent service, no problem whatsoever!!!!!
Very good nurses
Straight in to the surgery treatment firste class and out in two minutes