Back to News
Friends & Family Test
Posted or Updated on 1 May 2024
Thinking about your GP practice overall, how was your experience of our service?
Have your say to improve your care
We would like your feedback on the care or treatment we give you any time you visit your GP or have contact wiht the practice. It doesn't take long.
Put us to the test and tell us what is working and what we can improve. You can say what you think without giving your name and we will use the information to plan improvements to our services.
The NHS Friends and Family Test: www.nhs.uk/friendsandfamily
Please see below our results for March 2024
Thinking about your GP practice overall, how was your experience of our service? 144 responses
Very Good 75.4%
Good 18.3%
Neither Good nor Poor 2.1%
Poor 0.7%
Very Poor 2.1%
We have enclosed a random selection of comments from our Friends & Family test for you to view from the past month
Very efficient helpful
We are lucky to have very caring receptionists who try their best to sort out our problems - because of our age we very often need help! All the other staff listen to what we have to say and give advice or refer us on. Thank you York Road!
All ways please
Friendly
Very friendly GP and Doctors are all ways helpful.
Very helpful
Was quick and efficient
I'm a nervous patient, however, I received constant reassurance during my blood test. The healthcare assistant was fantastic.
Fast and friendly service
Very polite and helpful
Quick appointment
I was very happy how I got sorted out
Prompt short notice appointment
I was offered an appointment within hours and the GP explained my problem very well
Quick appointment, friendly staff/doctors problem dealt with quickly
I always get looked after well and staff very friendly.
I was well looked after
Very helpful when I rang with a problem getting to my appointment.
Staff all very friendly and appointment on time0
Some of the receptionist appear to have had training and are more polite( just some of them ) most of the receptionist are great
Everything was on time you were very courteous
Easy to book and my appointment was on time.
Excellent treatment
On time on and out perfect
From Arriving to being attended to smooth and hassle free the nurse was pleasant and polite good job by all
Things were explained well.
The nurse and doctor made me feel very comfortable and at ease when having something removed, they were really kind and continued to ask if I was okay throughout.
Wasn’t waiting long
Didn't have to wait very long to be seen and she was very informative